ABSA INSURANCE' S HORRIBLE SERVICE!

I regret ever trusting Absa insurance company again after my previous encounter.

In December 2025 i made a claim to absa insurance regarding a falling ceiling after hail and storm. Contractors came for assessment and since then i waited for a month for a report from absa insurance staying in a house with an open ceiling. I assumed because it was festive seasons that is the reason there was a delay and lack of communication, but still in the beginning of the year 2026 still there was no contact from them. I made a call to follow up, only to find out that they had a report saying my claim was rejected due to wrong nails used on the ceiling. To my suprise i bought the house through the same company So during their assessment when they were buying why didnt they notice incorrect nails on the ceiling? Inspite of the inconvenience theyv left me under, the most painful and frastrating thing is they never bothered to communicate or send a report so that i can make plans to fix the ceiling before focusing on my other commitments. I still waited for the writen report and had to send an email to complains department before they can forward me the report.

Honestly if it was possible for me to cut ties with the company ASAP i would because is not the 1st time they did something like this.