ABSA INSURANCE RUSTENBURG SUCKS

I have never in 22 years - put in a claim - now that i truly need serious help with a collapsing wall - after severe weather storms - now Absa phones to inform me that they cannot assist - they have a lot of excuses YET they take their insurance fees annually without any hesitation - WHAT are they there for if they cant assist - i dont have the funds to set up a wall on my own -Ive replaced the thatch roof 3x at my own expence - dont they take the number of years in consideration of no claims - I feel like transfering my personal accounts - my bonds - my business - everything - to a different bank - seriously - I FEEL ive been taken for a fool by nurturing my claims by never claiming .