ABSA Insurance - RUN FOR YOUR LIFE IT DISGUSTING SERVICE

@absa, does anyone even work in the Insurance department I am writing to request immediate assistance with an ongoing issue concerning our geyser. Since March 21st, we have been facing problems, and despite multiple attempts to resolve the matter, ABSA has failed to provide a proper solution. After logging the initial issue, ABSA sent two plumbers and an electrician, but each has offered conflicting assessments—from suggesting the geyser needs replacing, to citing an electrical fault, to pointing to problems with the element and isolation. Unfortunately, no one has taken the necessary steps to fix the issue.

It is deeply frustrating to pay for premium service yet receive no resolution. I have been calling every day, and each consultant assures me I will receive a call back, but to date, I have heard nothing.

Furthermore, I have submitted a cancellation request for my policy to ABSA, as their service has been far below expectations and the cost is no longer justified. However, ABSA is refusing to acknowledge the cancellation email. This disregard for my rights as a consumer is unacceptable.