ABSA INSURANCE - ROTTEN SERVICE

Ever since I've had dealings with ABSA, they have been pathetic. I see they get many good reviews, which can only lead me to believe they treat me poorly because I am black.

My homes thatch roof was damaged. Caused serious damp problems and soiled carpet. That was two weeks ago. They gave me the cellphone number of an agent to deal with. After telling me last Friday my claim had been approved, he has disappeared. He does not take my calls. Does not answer my messages

Furthermore they always want to pay you out. They never want to send out companies to do the repairs. So on Friday he said he wants to pay me out for the thatch repairs. But he refused to divulge what area of thatch he approved. Yet he will spring an amount on me and expect me to accept this money, without having the benefit of getting quotes from suppliers. All the while rain continues to come through the roof. The company who came out said the entire section of roof needed to be re- thatched. Yet he does not want to accept his own providers recommendation.

Secondly, there was a problem with the geyser. I suspect it was just an overflow problem. But they insisted the geyser needs to be replaced. Now when we turn on the hot water, the entire geyser shudders and makes a ghastly sound.

Furthermore, the overflow caused a damp problem on the inside wall. When I asked when they will attend to that, they said I must now register a new claim for the damp problem. Maybe I don't know the insurance industry, but the geyser is related to the damp problem. Why must I register a new claim.

I have seen the wonderful service my family get from their respective insurances. They repair everything within days, if not hours.

But with ABSA, it takes 3-4 weeks. Once it took3-4 MONTHS.