BP
Bethuel P
1 reviews | Active since Jun 2012
03 Apr 2025, 09:48
Absa Insurance refusing to cancel my insurance
Good day, Absa Insurance has ignored all my emails for the past 3 weeks. I keep emailing asking for assistance. On 14 March, I sent a notice to cancel and managed to find a better home insurance for half the price. Now Absa insurance is ignoring all emails from myself.
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Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
03 Apr 2025, 11:01Dear Bethuel Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply03 Apr 2025, 11:01
Official
Dear Bethuel Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
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Bethuel P's updateReviewer Update
03 Apr 2025, 11:04It is really dissapointing that everything that has to do with Absa customer care has to only be responded to after publishing on social media to show the rest of the world on how Absa is treating people. I need my 2 home insurances cancelled immediately, I already have new insurance policies that are replacing you. So please assist urgently with this matter.
BP
Bethuel P's update03 Apr 2025, 11:04
Reviewer Update
It is really dissapointing that everything that has to do with Absa customer care has to only be responded to after publishing on social media to show the rest of the world on how Absa is treating people. I need my 2 home insurances cancelled immediately, I already have new insurance policies that are replacing you. So please assist urgently with this matter.
Absa Insurance Company Limited's replyOfficial
03 Apr 2025, 11:13Dear Bethuel
The matter has been escalated to our Absa Insurance Department for assistance.
RegardsPravesh BejayCustomer Value Management
The matter has been escalated to our Absa Insurance Department for assistance.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply03 Apr 2025, 11:13
Official
Dear Bethuel
The matter has been escalated to our Absa Insurance Department for assistance.
RegardsPravesh BejayCustomer Value Management
The matter has been escalated to our Absa Insurance Department for assistance.
RegardsPravesh BejayCustomer Value Management
BP
Bethuel P's updateReviewer Update
15 Apr 2025, 07:41Good day, Absa has since been playing cat and mouse, I am still struggling to move my insurance to a different company, they keep saying there's information missing and when that information is sent,they go silent., they have been charging me 3x for home insurance versus the competitors. I want all 3 insurances cancelled , I sent everything required, why am I still being pushed around??
BP
Bethuel P's update15 Apr 2025, 07:41
Reviewer Update
Good day, Absa has since been playing cat and mouse, I am still struggling to move my insurance to a different company, they keep saying there's information missing and when that information is sent,they go silent., they have been charging me 3x for home insurance versus the competitors. I want all 3 insurances cancelled , I sent everything required, why am I still being pushed around??
Absa Insurance Company Limited's replyOfficial
15 Apr 2025, 08:50Dear Bethuel
Our Absa Insurance Department advised that they are busy with the matter. They will contact you to finalise.
RegardsPravesh BejayCustomer Value Management
Our Absa Insurance Department advised that they are busy with the matter. They will contact you to finalise.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply15 Apr 2025, 08:50
Official
Dear Bethuel
Our Absa Insurance Department advised that they are busy with the matter. They will contact you to finalise.
RegardsPravesh BejayCustomer Value Management
Our Absa Insurance Department advised that they are busy with the matter. They will contact you to finalise.
RegardsPravesh BejayCustomer Value Management