LV
Lucia V
1 reviews | Active since May 2020
05 Jun 2021, 17:30
ABSA insurance poor service delivery and customer support
In March 2021 i opened a claim thru i direct house contents after a burglary that happened in my house. Till now claim is still in process, consultant handling it is not even updating me. My neighbor who was using another insurance her claim was attended within a week. Personally i wouldn't recommend anyone to insure with absa they are very poor in service delivery.
The consultat even came to my house and took pictures plus report from police n alarm response yet she it's over 3months no update
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Absa Insurance Company Limited's replyOfficial
07 Jun 2021, 09:33Dear Lucia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa Insurance Company Limited's reply07 Jun 2021, 09:33
Official
Dear Lucia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care