RR
Ravesh R

1 reviews | Active since Oct 2020

19 Mar 2021, 09:35

Absa insurance poor service

ABSA INSURANCE HAS FAILED US AGAIN!!!!

WITH LATE RESPONSE

Kevin Zondo handling claim very irresponsible!!!!

Has not responded to any emails.... its impossible to get hold of him, no matter how many times you call or email him.

5 days and no response...

In previous geyser claims We being payed in two working days ..

As he assigned plumber to the job after it was noted on emails and calls to a job that was already completed and an invoice of the job completed was sent to him.

All information was sent to him via email and calls to be noted that the job was completed already.

10 calls later and unsuccessful and still unsuccessful to get a hold of him and finalize the claim.

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply19 Mar 2021, 10:34
Official
 
Dear  Ravesh Ramdhani 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is  C-***9 
 
 
Kind regards, 
Rezona Louw 
Group Customer Care