JD
Jonathan D
1 reviews | Active since Jan 2020
14 Jun 2024, 16:25
ABSA Insurance poor service
I've had the worst experience with my geyser claim. I submitted a claim 5 days ago, paid an access amount but my problem is still not resolved. I called their contact center numerous times, they eventually sent two different contractors, one of them damaged my ceiling (ABSA wanted to log a second claim for which I would have been charged another access amount to fix). It turns out the newly replaced geyser is also "faulty", no followup from ABSA almost 48hrs later. My problem is still not resolved, it's day 5 now and counting.......
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Replies (2)JD
Jonathan D's updateReviewer Update
14 Jun 2024, 20:11The contractor finally came and fixed the faulty new geyser.
JD
Jonathan D's update14 Jun 2024, 20:11
Reviewer Update
The contractor finally came and fixed the faulty new geyser.
Absa Insurance Company Limited's replyOfficial
18 Jun 2024, 08:56Dear Jonathan Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply18 Jun 2024, 08:56
Official
Dear Jonathan Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management