NS
Neil S

1 reviews | Active since Feb 2024

20 Feb 2024, 20:43

Absa Insurance Pathetic!

Absa Bank Insure my property but after a storm on the 6th of January 2024 where there was signifcant damage caused by the storm and hail.

They sent out Assessors who confirmed the damage. Stated the home had been very well maintained and that i would hear back within a week.

I have called Absa many times and have been put on hold and after a month was told they are still waiting on a report and so on. I have had not 1 reply to any mail ive sent and many have been sent.

I believe many people suffer the same fate of an *********** and inept organisation that im sorry to have moved my bond to.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply21 Feb 2024, 11:57
Official
 Dear Neil Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***5. Kind regards,Vanessa CroweGroup Customer Care