Absa Insurance or lack thereof

I had an accident in the month of November 2025. Absa delayed the process by taking two weeks to collect my Superbike from my premises. Absa then took it to their salvage yard and then turn around and ask me to obtain a quote as they do not have qualified motorbike assessors on their panel. This in itself defeats the trust I put in absa every month. After much back and forth, my bike was finally written off however Absa proceeded to collect premiums on the item. After multiple calls with numerous call center agents, I was advised that "nothing has been done" on finances side and that another request would be sent. At this point , it's the middle of Feb and I'm still having the same conversation from 4months ago. Absa has not treated me fairly at all. I have to beg to be called by an agent which never happens. Absa evidently don't TCF (treat customers fairly) as this has been the longest dreadful process. I'm forced to select stars for a rating above , it should be blank for zero service. I want my 2months of installments credited to the same account they have no problem debiting.