TB
Tor B
1 reviews | Active since Mar 2011
16 Oct 2024, 16:54
ABSA Insurance offers the worst assistance ever
I have for 2 days attempted to get a response from ABSA. Their suggested phone app offers no help, it just times out. The online Register a Claim is exactly the same. When you call them, their system tells you that they do not recognise your SA ID number or even bank account number. Starting to wonder why I left FNB right now!
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Absa Insurance Company Limited's replyOfficial
17 Oct 2024, 09:03Dear Tor Benson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply17 Oct 2024, 09:03
Official
Dear Tor Benson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw