WO
Wessel O

1 reviews | Active since May 2018

06 Jun 2025, 13:30

ABSA Insurance: Nightmare to obtain a quotation.

I was taking the ABSA INsurance regarding a quote on my car, when the call was disrupted. The person had all my deatils such as email and phone number, but didn't phone memback. Pravesh bejay contad me and told me that he'll comeback to me by 6 June 2025, ut didn't. When I complained, he shifted the date to 10 June 2025. This is my third response to ABSA Insurance's Pravesh Bejay who has just informed me that I was contacted by them and I said I wasn't interested and the case will be closed. I insist that they supply me with the recording where I cancelled the request and that they email me a quotation.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Jun 2025, 17:18
Official
Dear Wessel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Jun 2025, 17:28
Official
Dear Wessel Reference number C-***9 will be linked to C-***5 to avoid duplication as the matter is being dealt with by Pravesh. Kind regards,Group Customer CareVanessa Crowe