LS
Lucy S
1 reviews | Active since Jul 2011
03 Aug 2022, 15:04
ABSA insurance - never get a reply
I have been trying to get service from *** since 21 July, regarding an existing policy. I have sent numerous emails and only ever get an automated reply. Please would an ACTUAL PERSON contact me. Thank you.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
04 Aug 2022, 10:45Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply04 Aug 2022, 10:45
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
LS
Lucy S's updateReviewer Update
04 Aug 2022, 14:46Thank you Nthabiseng. I appreciate your reply, but your email to me states that you will contact me on 11 August. Seriously? In seven days' time??
LS
Lucy S's update04 Aug 2022, 14:46
Reviewer Update
Thank you Nthabiseng. I appreciate your reply, but your email to me states that you will contact me on 11 August. Seriously? In seven days' time??
Absa Insurance Company Limited's replyOfficial
04 Aug 2022, 15:08Dear Lucy
I am working on your matter, it is actually supposed to be on or before 11 August 2022.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I am working on your matter, it is actually supposed to be on or before 11 August 2022.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply04 Aug 2022, 15:08
Official
Dear Lucy
I am working on your matter, it is actually supposed to be on or before 11 August 2022.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I am working on your matter, it is actually supposed to be on or before 11 August 2022.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,