Absa insurance lack of service

I am writing to express my deep dissatisfaction with the service I have received from Absa Vehicle Insurance. My recent experience has been both frustrating and disappointing.

I have a vehicle insured with Absa, and due to the deduction date being one day early, my payment was rejected. After several attempts to contact your team for clarification on what actions were needed on my part, it was agreed that I would make a manual payment, which I promptly did. However, two months later, I was shocked to discover that a double deduction had been made from my account.

Over the past three weeks, I have sent seven emails to four different divisions and spent a significant amount of time on the phone, yet there has been no resolution. To date, no one from Absa has reached out to me, and I am still awaiting the refund.

This level of service is entirely unacceptable. The lack of communication, accountability, and resolution is extremely frustrating.