ND
Neil D
1 reviews | Active since Jan 2013
03 Jun 2024, 17:33
Absa insurance just sucks - great sales reps, but the actual service is pathetic.
Hi there
Suneka Sago was fantastic, great sales rep. Unfortunately she works at a horrible organisation.
I couldn't get hold of anyone to reinstate my policy, I have been trying since Friday. I was told it would be a simple email and/or call. NOPE, I've been trying the whole day today, Tried the end of Friday and over the weekend.
Absa Social - ignoring me Absa idirect - ignoring me Absa Idirect customer services- no replies aside for automated replies
So I tried new business and your quote was worse than discovery.
So, Absa has lost a 20 year customer because they can't be bothered to answer the phone or emails.
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Replies (1)Absa Insurance Company Limited's replyOfficial
04 Jun 2024, 08:23Dear Neil Duly
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply04 Jun 2024, 08:23
Official
Dear Neil Duly
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
