ND
Neil D

1 reviews | Active since Jan 2013

03 Jun 2024, 17:33

Absa insurance just sucks - great sales reps, but the actual service is pathetic.

Hi there

Suneka Sago was fantastic, great sales rep. Unfortunately she works at a horrible organisation.

I couldn't get hold of anyone to reinstate my policy, I have been trying since Friday. I was told it would be a simple email and/or call. NOPE, I've been trying the whole day today, Tried the end of Friday and over the weekend.

Absa Social - ignoring me Absa idirect - ignoring me Absa Idirect customer services- no replies aside for automated replies

So I tried new business and your quote was worse than discovery.

So, Absa has lost a 20 year customer because they can't be bothered to answer the phone or emails.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Jun 2024, 08:23
Official
Dear Neil Duly
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***8.
 
Kind regards,
Group Customer Care
Rezona Louw