Absa Insurance just a money making Scheme

The below disgusting response was received from *** on my Hellopeter post dated 30 May 2026, Absa Insurance not honoring a claim for a power surge which damaged my television set and ever since not functional but they honored a claim for damage to my fridge the same time . After being a client for almost 20 years.

We refer to your complaint forwarded to our office regarding your insurance matter.

Please refer the matter regarding the discrepancies on the report back to the National Financial Ombud Scheme for further assistance as they will engage the bank directly, should they require more information.

We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.

Trust that you find the above in order and confirm we are closing our file herein.

Regards

Russell Edwards Specialist Case Manager: Social Media Complaints Customer Value Management: Customer Care