Absa insurance is useless

Absa home insurance is useless, I logged a claim on Saturday morning at 6:00am for a burst geyser, claim no ***. The plumbers came through on Saturday to check the geyser and they confirmed that it is a burst geyser but they can not change it because it is still under the manufacture warranty and the manufacture will come and change it. Monday I followed up with Absa insurance and they told me that the manufacture refused to replace it, so they will go ahead and replace it on their side and I will need to pay the access of R800. Tuesday the drama started when I followed up when they are sending the plumbers, the first agent I spoke to told me I need to pay R4000 for them to upgrade my geyser because the geyser that we have is not the right size for our house, I told her I was to speak to the manager and She kept me holding for more than an hour and I dropped the call. I called again the second agent told me that I need to pay R4000 because the solar panel connected to my geyser was not installed properly and I told her I will not pay R4000 because when we finished building the house Absa came to do the inspection and they never mentioned any issue with the geyser installation and why now the story was changing from the size of the geyser to the solar panel installation and I asked to speak to the manager again and was told the managers were in a meeting and They will give them the message. I called the third time and spoke to a different person and I told him about the previous calls and he said I hold while he is calling the plumbing department and he came back and said the other two agents did not give me the correct information, the reason I need to pay R4000 is because the plumbers that came in on Saturday said the way my geyser was installed was a direct connection instead of a indirect connection and their plumbers are not allowed to work on that because it is not complying. I asked to speak to the manager again and was told that it is after 16h30 and all the managers have left. I called again this morning Wednesday and Steven the manager kept me waiting for 30 minutes and later said I must leave a message because he is busy on another call. These are the people I spoke to in all this drama Hector, Nokwanda, Lionel, Pretty, Bafana, Nompumelelo, and these mangers were sent the email but did not bother to respond, Provishka Naidu and Steven. I am not surprised Absa is loosing business, they are very useless, they do not take customers serious.