Absa insurance is the worst insurance ever

I reported Absa insurance on hellopeter more than a month ago, because of a poor service I experienced. I am still battling to get feedback on my Insurance since the last time, I reported. Everytime I report, I get told they are addressing the problem. We are now headed to the 2nd month. Their assessor came amd identified the problem, we are still in the dark, Absa only cares about recruiting new clients but cares less about existing ones. So be careful.