Absa Insurance is the worse insurance when it comes to claims

I have booked my claim for our geyser that burst 6 weeks ago. After two weeks without any response, I got hold of someone that told me that I can get my own plumber, which I did. I have Send all the necessary document, serial numbers via E-mail, without any response. it is just not possible to communicate with them. No reply on the invoice for payment on their side, went to the Absa branch without any luck. email them about 8 times, without any word from their side. really the worst Insurance ever! after this experience it would be better cancelling my insurance!!