ABSA INSURANCE IS TERRIBLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

for the second time being gutted by the pathetic service from ABSA , for the second time i constantly have to follow up on my claim , i was put on hold for 1h45 mins after requesting to speak to a manager until i hung up . then tried to call again and why call was dropped , called again and i was muted until i hung up finally managed to speak to a consultant who told me they need to appoint an assessor after they appointed 2 contractors to do an assessment for the same thing and now im being told to avail myself for the 3rd time for an assessment as their contractors sometimes miss things and i don't happen to miss things and i spoke to the team manager whom didn't give a damn about my experience nor listened to what i was frustrated about and still wanted me to do a 3rd assessment and told me the second quote is too high and i requested for the damage report and the quote and she refused for me to have the assessment report . and her defense advised that they can reject the claim on gradual damages and i advised how is it possible on repairs of cupboards done last year to have graudal damages . i was put on hold for almost two hours , had my calls dropped and later got assisted by a cold manager who has no consideration no empathy for clients overlooking the fact that i as a client have paid my premiums , paid my excess and honored two appointments for the same assessment and now again expected to take my time off to have an assessor who could have been appointed from the get go do the assessment or the second time ... WHAT A **** SHOW ABSA IINSURANCE IS !!!!!!!!!!!!!NO ACCOUNTABILITY , NO EMPATHY , RUDE STAFF & ********* insurance company whats worse is this is my second terrible experience