Absa Insurance is shocking! Do not consider using them.

If I could give zero stars then I would have. I took out extended cover 3 years ago when I purchased a vehicle through Absa and took out credit insurance and gap cover which included scratch and dent cover.

So Friday 4 October I tried to make contact with them and after 40 min on the phone and being transferred to numerous departments, I got cut off. I tried calling again and after 20 minutes of holding on, I decide to cut the call. I then send an email to the insurance and received a reference nr. I then also went onto their website and filled in my details to indicate that I am interested in their extended cover. A lady phoned me that afternoon and I explained the whole situation and she promised to call me back.

Monday morning she called me again saying that she saw that I am looking for extended cover, and I explained to her that she called me the previous Firday and then she suddenly remembered, and said she will follow up and call me back. Up to now I have not received any call back, or email response from Absa after sending another 3 emails advising them that I will lodge a complaint on Hello Peter.

So yesterday I called the insurance again and spoke to a lady called Beatrice, and she promised that she would email me the policies. Nothing received and I am not fed up having to call them or email them.

They have been begging me through emails, sms and whatsapp to give them my comprehensive insurance. Why would I consider giving them this business if I cannot even obtain copies of existing policies? I would not recommend Absa Insurance and if this does not get sorted, then I will lay a complaint at the Ombudsman, request a refund for all premiums paid with interest.

They should go and learn from their other departments regarding customer service.