AR
Anna R

1 reviews | Active since Jan 2022

14 Aug 2023, 22:54

ABSA INSURANCE IS RIPPING POOR PEOPLE

ABSA INSURANCE IS *********** PEOPLE. I WROTE A REVIEW FOR THEM FOR HOW THEY ARE *********** PEOPLE. THEY DID NOT FIX MY LATE FATHER'S HOUSE BECAUSE I DO NOT HAVE A LETTER OF EXECUTION, HOWEVER, THEY KEEP ON SENDING ME REQUESTS FOR PREMIUMS. WHY DO NOT THEY WANT THAT LETTER OF EXECUTION BEFORE REQUESTING PREMIUMS. THEY FIXED THE GEYSER WITHOUT THE LETTER OF EXECUTION, NOW THEY FAILED TO HONOUR A CLAIM AND THEY SAID THEY ARE NOT GOING TO FIX THE HOUSE BUT WILL GIVE ME MONEY TO FIX THE HOUSE. I TOLD THEM I DO NOT WANT THE MONEY BUT THEY MUST JUST FIX MY LATE FATHER'S HOUSE. THEY SAID THEY DECIDE TO GIVE A PAY OUT AND WITH A PAY OUT THEY NEED A LETTER OF EXECUTION, WHICH THEY TOLD ME YEARS AFTER I REPORTED THE INCIDENT AND TO TOP IT UP, I WAS THE ONE DOING THE FOLLOW UPS. IN ALL THOSE YEARS THEY NEVER FORGOT TO REMIND ME ABOUT THE PREMIUM PAYMENTS. THE INSURED OBJECT IS A HOUSE IN THIS CASE WHICH THEY CAN COME AND FIX FOR THAT MATTER. THEY TOLD ME THEY CAN CHOOSE WHETHER TO FIX OR PAY OUT, HOWEVER THEY CHOSE A PAY OUT IN WHICH CASE THEY WILL NEED A LETTER OF EXECUTION WHICH THEY KNOW I DO NOT HAVE, HOWEVER, THEY WONT NEED IT IF THEY FIX THE HOUSE. I TOLD THEM I WANT THE HOUSE FIXED NOT THE MONEY. THEY TOLD ME THEY CHOOSE A PAY OUT. OK FINE, THEY DID NOT HONOUR MY CLAIM, HOWEVER, THEY KNOW VERY WELL THAT THE POLICY CAN NEVER WORK FOR ME, HOWEVER THEY RECENTLY SEND ME A REMINDER FOR PREMIUMS. THEY KNOW VERY WELL THAT THEY ARE NOT WILLING TO DO ANY FIX IN THE HOUSE BUT THEY KEEP ON SENDING ME PREMIUMS REMINDERS. THEY DIRECT THEM TO MY LATE FATHER BUT SENDING THEM ON MY EMAIL. TO EVERYONE READING THIS, DO NOT TAKE OVER OR PAY ANY ABSA INSURANCE PREMIUM WITHOUT KNOW ALL THE DOCUMENTS AND THE CONDITIONS THEY WOULD REQUIRE FOR ANY INSURED EVENT. THEY CAN SAY THEY ARE NOT FIXING THE HOUSE BUT THE WILL PAY OUT. I DID NOT INSURE MY BANK ACCOUNT FOR THAT MATTER AND ALSO THE INSURED PROPERTY IS NOT MISSING OR ******. THEY CAN STILL COME TO THE ADDRESS AND FIX. THIS IS JUST A *******.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply15 Aug 2023, 08:18
Official
Dear Anna Raseshu

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande