ABSA INSURANCE IS NOTHING BUT A MONEY MAKING SCHEME THAT DOES NOT GIVE A **** ABOUT YOUR EMOTIONAL WELL-BEING, YOUR SAFETY OR YOUR FINANCIAL STATE

I was involved in a car accident after a long day at work while rushing home to get some rest. I am not pleased with the outcome of this claim. They said that my claim is not valid, and that they will not be entertaining it, because the insurer claims that prior to the accident, the speed traveled was 115km/h at a 60 zone when I specifically pointed out and stated in my initial statement that I was fatigued and fell asleep, unfortunately while driving. The clause quoted states that: “you must take all reasonable care to prevent or minimize loss or damage. If an insured event happens, you must take preventative steps to minimize any extra loss or damage from occurring.” LOOKING AT SOME OF THE COMPLAINTS HERE THIS SEEMS TO BE A TREND AND AMBIGUOUS STATEMENT TO WHICH THEY REJECT ALL CLAIMS. This means I had to just magically swerve, Break, and perhaps make the car Fly over all the obstacles on the road while unconscious I Then requested for a report of how the loss adjuster concluded that the speed traveled is deemed as the material factor that played a role in the accident occurring. This request was decline after I had been transparent and cooperated in issuing the insurer with everything she requested from me, YET I’M SUPPOSED TO BE TREATED FAIRLY AS A PAYING CUSTOMER. They went as far as disproving my dishonesty by requesting footage of all the places I went to as if I was being dishonest with this claim making me feel so small and dishonest to avoid paying for my claim. This is utterly disgusting and is by far the last thing I needed from my insurer, after losing my first car and coping with injuries, which was a beacon of hope and achievement. I am not coping well with AT ALL. I am currently in the middle of disputing this claim. The CRC has met several times and still cannot provide me with feedback. I am now questioning the integrity of their workforce as well as their confidence in their Own Terms and conditions because this is just taking too long and making it difficult to move on from this incidence. They have delivered the car in a worse condition than I last saw it where they kept it and I have to look at it every single day and re-live the trauma all over and over again. All I am getting is IMPERSONAL automated responses that are not helping my situation AT ALL. PLEASE ADVISE where in your policy is it noted that speeding (uncharged, nor fined will result in the claim being repudiated).