Absa Insurance is an abusive company, the rest of Absa is complicit - standing there and doing nothing to help clients.....

I am an Absa client for the past 11 yrs. To show my support and loyalty to this big brand, when I bought a new vehicle in the last 3 years, I gave Absa Insurance preference as iought they would be a competent insurer. In December 2024, I wanted to make changes and tried to engage Absa Insurance. After not being able to get hold of Absa Insurance (they don't answer the calls), I decided to cancel my insurance at the beginning of January 2025. I have been calling Absa insurance and visiting the branches.... still to this day.... NO ONE Answers (including the so called "Retentions department"). I called again today, my tenth call this month (again holding on for atleast 30 minutes) since the beginning of January.....to no surprise, there was no answer....I wonder if their management checks the phone reports including unanswered calls and call waiting duration....i suspect not. They (Absa Insurance) continue to debit my account and not respond to calls. In other words, like an abuser, I am not able to leave this insurance cover and they are forcing the relationship by continuing to forcefully debit the account. When I go to the branch, they say they cannot do anything - just like complicit witness would say they "did not hear anything" when clearly something wrong is happening. I must express my utter disappointment that Absa is giving me, the bank (including the branch visits made on this same matter) has been most unhelpful. Unfortunately, I have no option but to look elsewhere for bank services.