ABSA INSURANCE IS A USELESS SERVICE PROVIDER

These *********** employees that only know theory and lack common sense are it again. My Wendy house got broken into and some items were ******. I did the necessary steps and reported it to SAPS and so forth. I also have burglar bars, beams around the yard, CCTV cameras, alarm system but they still managed to cut wires etc. and *****. My claim got rejected because my Wendy house is on a sub-standard foundation i.e. large concrete bricks which acts as a sub-standard foundation. I complained further only to wait a week to tell me the claim is rejected because:

4. Loss of or damage to: Any structures required to be and are not supported by a foundation as per SANS requirements.

Absa Insurance Company operates within a framework of policies and guidelines designed to ensure fairness and the claim department is guided by the same when validating and finalising the claim.

In your circumstance, the damages does not fall within the ambit of policy terms

We are committed to a prompt and fair resolution of any complaint raised with us, regrettably our response could not be more favourable as we are bound to follow the terms and conditions of the Policy and our stance remains the same.

The case will be close. What absurd **** is this, don't they know burglary and foundation and two separate issues and have no commonality. Weather and subsidence, yes we can argue this point BUT burglary you got to be joking. Is this insurance company for real!!! And these same clowns paid me out when my aircon got ****** from the very same Wendy house...hahahahaha. By the way SANTAM sorted my contents claim with no hassles. I have my bond with these ESELESS people. I'm getting quotes but its slightly more expensive but soon I'll bite the bullet and change. I'm loyal and these people cannot appreciate it. Enough is enough. CHANGE YOUR BEFORE YOU EXPERIENCE THIS BULL****. And I'm a law abiding citizen and this amount of frustration is ridiculous. They want to get away from every single thing. As for the Ombudsman, don't get me started, another bunch of waste of my time individuals. They are more on the business side than yours. To save your time from nonsense, DON'T USE ABSA INSURANCE. Santam from my experience is on top of their game. The caliber of employees is different. Its so many years later and ABSA is consistently USELESS, I have to give them credit for being consistently USELESS. As for the employees that respond to this HELLOPETER complaint, they too have a formality perform and that is to contact us and reassure us that THEY WILL RESOLVE THE MATTER but only to agree with the rejection after another week or so. Its a bull**** strategy because we are tired of your games. KEEP AWAY FROM ABSA INSURANCE, they will drive you nuts!!!!! I strongly recommend SANTAM. Take my advice, I have years of industry experience DO NOT endure this companies nonsense, their employees (most of them) are USELESS i.e. cannot use common sense/Logic.