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Melshaw W

1 reviews | Active since May 2024

20 Aug 2025, 07:06

ABSA insurance is a PAIN to Deal with.

An incident happened last week, 13 August 2025. My father has insurance with ABSA for more than 20 years. The speed at what they work to get you sorted is at snail's pace. What happened, a fire broke out and luckily only the outer building burnt but this caused the electricity to the house, to work on and off. Now they can't buy food and store it in a fridge or freezer because of this issue. ABSA insurance keep sending out an assessor! When will they start finalizing and fixing??? Two years ago, we had to fight to have a geyser replaced. Their service provider came out, replaced geyser and next day the house was flooded and again, there was no urgency from their side. I think ABSA insurance enjoy having their customers live in uncomfortable conditions. Is this not the reason why we have insurance to have peace of mind? Instead this insurer is giving us pain. My poor Dad is nearly 70. Has to drive up and down to ABSA bank to try and get things sorted. Quick for the debit order to go off but not so quick to sort your client.

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MW
Melshaw W's update21 Aug 2025, 13:45
Reviewer Update
Now absa is asking if the byilding that burnt, was it a take-aways? If so, we must submit papers to prove. The assessors came out and took pictures. I'm sure they reported and is visible in pictures, the furniture, bed and cupboard that burnt. Why they being so difficult with a client who had insurance with them for more than 20 years. How do you run a take-aways on a property with dogs that makes it impossible for customers to enter. How do you run a business out of a building not suitable for such a business. What are you taking us for absa? This is a delay tactic from your side. I do think it is time for the next step. They will do everything in their power to ******* a pensioner. Yes, my Dad is a pensioner, he pays them every month and has done so for more than 20 years without skipping. This is his struggle, his insurance is putting up a fight. Sies absa!