Absa Insurance is a ****!!!

Very horrible service. My roof is collapsing. I notified Absa , firstly attenpting to call Absa Insurance. I never successed. On 2nd October I was finally able to register a claim ***. On the 4th October , an Assessor came through. A weeek later there was no help. On the 15th October I sent another email, which was then assisgned to a Dudu Puso ; ***ca. There was no feedback or follow up. On nthe 23rd October I sent the email below:

Good day, I am following up to the email below, which was a follow up to a claim submitted on the 2nd of the month of October. Despite numerous attempts to make calls, emails, online logs I have been unsuccessful to get the urgent help that I need. What is happening in regard to your service is very disgusting really. I did explain when I submitted the claim that this is a critical thing that has a potential to kill a person, not to mention other damages that will happen to the property and other assets ( including our cars),when the roof were to collapse. It's highly dangerous, instead, I am being sent to pillar to post and there is no response and no action really!!!

Really and truly, this is very bad for such a big brand to ignore all my attempts telephonically, online and even on email to get this matter given the urgent attention it deserves.

What makes me even more angry is that according to the Claims Dashboard, now it shows that no assessor has been to my house and yet he came on the 4th October 2024. Today, when I called regarding the Assisgned assessor Els Bou****rakteurs (CP1771 at ***) this claim, he says he submitted the assessment on the 16th October 2024 and yet at first he had said that he submitted the assessment on the 4th October ( check email sent to you last week). Which is which??? See the latest status on the Claims Dashboard as of today. It is indicating that an Assessor is yet to be assigned. What is this ******* of going back and forth? What is happening to the mighty Absa? Absa Insurance was excellent a few years back, what is this horrible service that you are giving to me now? Is it because I am black that I am mistreated like this???

Do something today, get back to me. I have registered 2 contact numbers ( *** and *** and I have an email, ( ***, in case you miss it.. Act on this urgent matter, otherwise I am escalating to the next level.

Disgusted Customer

Last night the rains started coming, the water is coming through. The roof can collapse anytime, still no help. when I checked the dashboard this morning , the dashboard shows that the claim is complete and yet nothing has been done. I am in so much distress because I cannot work and I have not recived help from Absa . Instead they are on my case with regards to arrears on the home loan. Please help