CH
CLASSINA H
1 reviews | Active since Apr 2012
25 Mar 2024, 18:35
Absa Insurance incompetence
Our property was registered on the 13th and Absa insurance is part of our bond. What a frustration when we contacted the insurance, most of the time we phone in they say that the policy is not active. The worst is we received confirmation that the policy has been accepted and the full years payment has been received. After eventually getting someone that gave us the claim number she told us she'll get back in 15 minutes but no word from her, when contacting ABSA insurance again I was told the policy is still only a quotation!! We have to move into these premises buy we do not have water because of ABSA's inability to come to the party.
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Replies (4)0
Replies (4)
Absa Insurance Company Limited's replyOfficial
26 Mar 2024, 10:54 Dear Classina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply26 Mar 2024, 10:54
Official
Dear Classina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's replyOfficial
27 Mar 2024, 13:53Dear Mr O Hooghiemstra & Mrs CLF Hartzenberg,
Case reference number C-***6.
Thank you for bringing this matter to the attention of Absa Bank. Please accept my sincere apology for the level of service you have experienced.
My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by the end of the day on 30/03/2024. I've shared my contact details below and please feel free to contact me if you need any more details.
I'm looking forward to helping you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
Case reference number C-***6.
Thank you for bringing this matter to the attention of Absa Bank. Please accept my sincere apology for the level of service you have experienced.
My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by the end of the day on 30/03/2024. I've shared my contact details below and please feel free to contact me if you need any more details.
I'm looking forward to helping you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
Best regards,
Absa Insurance Company Limited's reply27 Mar 2024, 13:53
Official
Dear Mr O Hooghiemstra & Mrs CLF Hartzenberg,
Case reference number C-***6.
Thank you for bringing this matter to the attention of Absa Bank. Please accept my sincere apology for the level of service you have experienced.
My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by the end of the day on 30/03/2024. I've shared my contact details below and please feel free to contact me if you need any more details.
I'm looking forward to helping you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
Case reference number C-***6.
Thank you for bringing this matter to the attention of Absa Bank. Please accept my sincere apology for the level of service you have experienced.
My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by the end of the day on 30/03/2024. I've shared my contact details below and please feel free to contact me if you need any more details.
I'm looking forward to helping you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
Best regards,
Absa Insurance Company Limited's replyOfficial
28 Mar 2024, 14:14Dear Mr O Hooghiemstra & Mrs CLF Hartzenberg, Trust you are doing well. We refer to the below and advise that the matter was escalated to Absa Insurance management and no active policy could be found under your ID and bond details. The mandated officials are still looking into the matter to establish what could have happened and how best you could be assisted. Kindly bear with us, we commit to keeping you informed before the end of day 05/04/2024. Your patience is greatly appreciated. Kind regards, Basani HlungwaneSpecialist Case Manager: Social Media ComplaintsCustomer value management T +11 ***E ***ca Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa www.absa.co.za
Best regards,
Absa Insurance Company Limited's reply28 Mar 2024, 14:14
Official
Dear Mr O Hooghiemstra & Mrs CLF Hartzenberg, Trust you are doing well. We refer to the below and advise that the matter was escalated to Absa Insurance management and no active policy could be found under your ID and bond details. The mandated officials are still looking into the matter to establish what could have happened and how best you could be assisted. Kindly bear with us, we commit to keeping you informed before the end of day 05/04/2024. Your patience is greatly appreciated. Kind regards, Basani HlungwaneSpecialist Case Manager: Social Media ComplaintsCustomer value management T +11 ***E ***ca Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa www.absa.co.za
Best regards,
Absa Insurance Company Limited's replyOfficial
05 Apr 2024, 16:44Dear Mr O Hooghiemstra & Mrs CLF Hartzenberg,
We refer to the below and advise that we have not forgotten about your matter. There are some challenges with the policy number you provided and management is still working on the file to see how best you could be assisted. I will get back to you before the end of the day 10/04/2024. Thank you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
We refer to the below and advise that we have not forgotten about your matter. There are some challenges with the policy number you provided and management is still working on the file to see how best you could be assisted. I will get back to you before the end of the day 10/04/2024. Thank you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
Best regards,
Absa Insurance Company Limited's reply05 Apr 2024, 16:44
Official
Dear Mr O Hooghiemstra & Mrs CLF Hartzenberg,
We refer to the below and advise that we have not forgotten about your matter. There are some challenges with the policy number you provided and management is still working on the file to see how best you could be assisted. I will get back to you before the end of the day 10/04/2024. Thank you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
We refer to the below and advise that we have not forgotten about your matter. There are some challenges with the policy number you provided and management is still working on the file to see how best you could be assisted. I will get back to you before the end of the day 10/04/2024. Thank you.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer value management
T +11 ***
E ***ca
Absa, Towers West, 15 Troye Street, Marshalltown, Johannesburg, 2000, South Africa
www.absa.co.za
Best regards,