ABSA INSURANCE HORRIBLE SERVICE

On Monday last week I woke up to my gate not working, reported the incident to the insurance department who subsequently sent a contractor to come and assess, this took place and I was told feedback would be given the Friday, 16 August 2024. Despite my please with the claim assessor Pumeza Somzana that this was posing a safety concern for myself and family as we cannot afford to have our gate open for days on end, I mean we do still reside in a country with rather high crime volumes, she assured me that it would be treated with urgency, I waited for feedback until today where I was forced to be the one seeking feedback because no one else cares, I called in and spoke to Simphiwe who transferred me to a lady that lead the conversation with "How can I help you?"- mind you the expectation was for me to repeat myself after speaking to Simphiwe, long story short insurance is rejecting the claim ( details will be sent to me) How unprofessional and uncaring especially because I moved in this property in December and the same ABSA sent their team to give the go ahead prior to the purchase of this house, so it is now for me to fix? MAKE IT MAKE SENSE!!