ABSA INSURANCE HORRIBLE EXPERIENCE AND RUDE CONSULTANTS

I am down seeking help, So in pain never have I seen such greediness from Absa and Absa Consultant by the name of Johan Pieter so rude and condescending, not in any form competent to deal with customers who are in pain, On 29th December my vehicle was ****** in my complex at parking lot. on 30th December which is a Monday I lodged the claim and they said they will assign a consultant no one ever called me till the 6th Jan I called again to find out how far is the claim and I was told no claim was received, when I escalated the matter ON THE 8th to Sydney Stahmer (manager) shortly after I received a call from a Johan Pieters who then was so horrible, making me feel like I lost my car on purpose, every single thing he requested I submitted even stupid things. the car is ****** but he is busy harassing me about who was the driver! i said the car was parked. three weeks nothing is done. when I follow up is like am wrong. instead, I'm being investigated instead of finding the car, he called my mom & sister manipulating and misleading them by providing false information to sway them his way, moreover with English while they not fluent in English. it was evident that my claim was gone be declined cause I was asking when it be finalized. I was prejudiced even before the process began. The main driver of this vehicle has always been my mother and we stay together more over the vehicle was ****** from the parking lot after it was parked for 2 days, it was not an accident or hijacking. I would like to understand under what bases does a claim be rejected cause of main driver who is the main driver! We were both at home when the vehicle was ****** main driver and vehicle owner. am pleading for help as now I have to return the car hire. this case is treated like an accident claim while this is a theft claim. Kindly help me take this matter further am so broken in pain and this Absa and its unprofessional consultant has tone our family apart. being paying them from 2021 when I bought this vehicle brand new.

I was told there are images, video recordings and witnesses, I was also told that they can see me while driving the car from various places that they get footages on clients from. So the company has information about day to day movements of clients in forms of images from camera's not known them, but failed to use those same images to recover ****** vehicles. i have never been so shocked in my life, this is my insurance telling me they have access to my every move? or he was manipulating me into agreeing to something that does not exist, when I asked for this information and anything that can help me write a dispute letter I was shouted at, demeaned, and told that I will not be entertained in anyway with the claim. This company is not insurance company but money collecting company.

NO INTENSION OF HELPING FROM BIGGINING