IC
Innocent C

1 reviews | Active since Oct 2021

27 Oct 2021, 09:55

Absa Insurance good service - Amanda Tshangela special mention

I had a claim which Absa honored hassle free and quite quickly. A year later, when I wanted to move to another company because I felt my premium had gone up too much for my liking, Amanda Tshangela, a retention specialist at Absa stepped in and expertly explained how Absa reviews premiums. To cut a long story short, I ended up getting a revised premium, less than what a rival company had offered me. Thank you Absa. You have not disappointed me. To Amanda, keep up the good work( just tone down a bit on the firepower ,you were a bit too aggressive :) )

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply27 Oct 2021, 13:34
Official
Dear Innocent Chikuse

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management