Absa insurance going from bad to worse

I called Absa at 8:05am this morning to report that my geyser was not heating up. The turnaround time used to be 2 hours. Today I get a call at 11:25am to say the plumbers will be out at 2pm at 2pm Absa was a no show. I then followed up they then said they will be at my house at 3:30pm. This is absolutely ridiculous that the turn around time is 7 and a half hours later. Then I get told the offices mixed up job cards. Absa insurance is totally unprofessional and your lack of communication is pathetic. So is your turnaround time. We have loadshedding plus I have kids at home so if the geyser does not heat up my the time the power goes off what time are my kids going to shower at midnight. Come on Absa I expected more from you. I stand by my comments that I made on my call to your call center agent at 3pm if my kids get sick because of your incompetence I will be sending you my doctors bill.