absa insurance *****

Bought two properties with absa, firstly when i went to attorneys to sign when purchasing i specifically never signed for Absa insurance! As i had my own. I then recieve my first bond installment and clearly has insurance added. ITS ILEGAL TO BE DOUBLE INSURED. its been going on for Months, they then confirmed that the one property is cancelled and that the refund for the months will be refunded into the bond account! why refund in my bond account if that money was never suppose to be deducted in the first place, only to find out that this month insurance is deducted again! On the 10 December i email to cancel the Absa insurance, c-***2 , i get a reply asking me for documents, sent it. no response after several emails, on the 10 January i send another email and still no response, 19th January they request an updated amount on my own insurance , i sent it on 21 January....since then i have been sending numerous emails with no response ., I sent Sinenhlanhla Dlamini the updated amount as she requested that is what she needed to cancel it! When i called in February( your calls are recorded, i was on the line for almost 2 hrs .. put on hold for 40min and still no feedback??? ABSA is pathetic, i will be approaching ombudsman today! its ilegal to have double insurance its also ***** to deduct for insurance i never signed for! its *****!!!! Today is the 16 March and its still not cancelled! someone emails on the 14 march telling me they will get back to me on the 28 Feb that was two weeks ago.... i have trail of emails and no response from anyone!!!!