SR
Sanet R
1 reviews | Active since Jan 2018
02 Jun 2023, 12:57
ABSA Insurance
This is the worst service ever! Can't get through to the call center and no response to my emails.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
02 Jun 2023, 13:06Dear Sanet Rademeyer
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on your complaint and kindly provide me with an ID or Account number to assist further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on your complaint and kindly provide me with an ID or Account number to assist further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply02 Jun 2023, 13:06
Official
Dear Sanet Rademeyer
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on your complaint and kindly provide me with an ID or Account number to assist further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please elaborate more on your complaint and kindly provide me with an ID or Account number to assist further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
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Sanet R's updateReviewer Update
02 Jun 2023, 13:11Good day
My claim has been logged about a month ago. I have received an sms from the assessors stating they will phone me within 2 hours to confirm appointment. This was on 26 May. No feedback until date.
I can't get through to ABSA or Digicall for any further info.
Ref no. ***
My claim has been logged about a month ago. I have received an sms from the assessors stating they will phone me within 2 hours to confirm appointment. This was on 26 May. No feedback until date.
I can't get through to ABSA or Digicall for any further info.
Ref no. ***
SR
Sanet R's update02 Jun 2023, 13:11
Reviewer Update
Good day
My claim has been logged about a month ago. I have received an sms from the assessors stating they will phone me within 2 hours to confirm appointment. This was on 26 May. No feedback until date.
I can't get through to ABSA or Digicall for any further info.
Ref no. ***
My claim has been logged about a month ago. I have received an sms from the assessors stating they will phone me within 2 hours to confirm appointment. This was on 26 May. No feedback until date.
I can't get through to ABSA or Digicall for any further info.
Ref no. ***
Absa Insurance Company Limited's replyOfficial
02 Jun 2023, 15:27Good day Sanet
Thank you for providing claim ***. I will request more information from our Insurance team to log the incident number.
Kind regards,Group Customer CareVanessa Crowe
Thank you for providing claim ***. I will request more information from our Insurance team to log the incident number.
Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply02 Jun 2023, 15:27
Official
Good day Sanet
Thank you for providing claim ***. I will request more information from our Insurance team to log the incident number.
Kind regards,Group Customer CareVanessa Crowe
Thank you for providing claim ***. I will request more information from our Insurance team to log the incident number.
Kind regards,Group Customer CareVanessa Crowe