ABSA insurance

I am very unhappy with the service I receive from ABSA insurance. My car , outside building and house content is insured by them. Me and my daughter was stranded on the road the middle of May. I've tried to phone them for assistance but hold on for 10 minutes or longer for someone to answer the phone . That never happened. I had to wait for my husband that was an hour away from us. It was terrifying stranded with my child alone on the road. Then I have put a claim in for our alarm system that just got all his zones mixed up and going of for nothing . In that week where the rain almost flooded Gauteng. First response I had was the isolation was not properly done . The previous time your service provider has done our alarm . So now you are not happy with you own appointed service providers work. Then the story changed on the letter that at that time there were no lightning or rain. I am amazed with all the stories because our electricity even went off of all the rain.