ABSA Insurance falls short again.

On Tuesday 8th September I woke up to no water. My borehole pump had been ****** again. I reported to Absa Insurance and heard nothing in reply so I sent it again in CAPITAL LETTERS. I did get a reply then with a new reference number and a promise to give me exceptional service!!! A week has passed and I have not heard anything from any consultant. Did they expect me to remain without any water for all this time??? I do not have any municipal water so rely on the borehole for everything. I already sent them the police case number CAS215/9/2020 at the Honeydew Police station and when Gusto Pumps came to inspect the damage they told me that it was only the pressure pump that had been ****** but all the pipes etc had been cut to the actual borehole pump and water tank. They re-attached the borehole pump to the electricity supply so that I could have some water and I had the door repaired, with extra security, which had been forced open. Luckily I have enough funds to pay for the pressure pump which has now been installed, and the door repair. I have now sent pictures and quotations but still no response from Absa. I have been paying the monthly subscription for 38 years and until this year have hardly had any claims in all this time. Covid 19 is not an excuse for bad service.