RR
Ravesh R
1 reviews | Active since Oct 2020
24 Mar 2021, 17:46
Absa insurance fails to pay claim again
Ridiculous, *********** service from ABSA. Consultant failed to inform us that geyser was still under warranty and anything done in our personal financial capacity will not be paid for. Numerous attempts at contacting them to get any feedback, but no response. We now suffer the brunt for negligence from their side. Extremely frustrating situation.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
25 Mar 2021, 09:51Dear Ravesh, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-****3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa Insurance Company Limited's reply25 Mar 2021, 09:51
Official
Dear Ravesh, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-****3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care