ABSA insurance even the complaints' process needs to redefined.

When you write one of this, a ''COMPAINT'' can someone call you in person to show they care. I wrote a review about the horrible experience I'm getting with my claim's process @ ABSA Pravesh Bejay responded to the review DEAR MR so and so we apologize and we will investigate and assist within the next 3 days. After 2 days I get an email reading "Our Absa insurance dept has confirmed that you were contacted" apologize and we will be closing the complaint. No time to respond or state my case @Pravesh Bejay No one contacted me NOBODY. I'm tired of hours of queues at the taxi rank, that car is financed and insured by you guys. Can someone just do their job I need my car ASAP.