HJ
Heidi J
1 reviews | Active since Nov 2022
12 Mar 2024, 13:16
ABSA insurance
I wish i could give them half a star or none at all. I submitted a claim with ABSA for loss of income, as i was paying for the cover for many years. And when i needed them the most they declined. I asked for a copy of my policy on the 14th Feb 2024 and i have yet to receive a copy of this. I feel brushed aside and disgusted in ABSA and can't wait to be rid of them.
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Absa Insurance Company Limited's replyOfficial
13 Mar 2024, 12:45Dear Heidi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply13 Mar 2024, 12:45
Official
Dear Heidi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care