SL
Sonja L
1 reviews | Active since Mar 2009
02 Mar 2025, 12:35
ABSA Insurance do not sell insurance to you if you can insurance cancelled
I bought a new car and ABSA called for a quote. I told them I had no claims for 5 years yet my previous insurer never claimed any third-party claims from the third parties and loaded it on my profile. They then cancelled my insurance due to their incompetence. ABSA called on Friday to say "sorry we do not insure you if you EVER HAD insurance cancelled". That is very discriminatory, and I will now take it to the Ombudsman.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
03 Mar 2025, 12:56Dear Sonja Laubscher
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply03 Mar 2025, 12:56
Official
Dear Sonja Laubscher
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
SL
Sonja L's updateReviewer Update
07 Mar 2025, 16:33I never had any claim for 5 years and as my insurance was cancelled 5 years ago ABSA DO NOT INSURE you no matter if you are a wealth client or not. The insurance was cancelled as the underwriter NEVER CLAIMED the third party claims from the third parties and LOADED IT ON MY PROFILE. Sly sly sly and *********.
SL
Sonja L's update07 Mar 2025, 16:33
Reviewer Update
I never had any claim for 5 years and as my insurance was cancelled 5 years ago ABSA DO NOT INSURE you no matter if you are a wealth client or not. The insurance was cancelled as the underwriter NEVER CLAIMED the third party claims from the third parties and LOADED IT ON MY PROFILE. Sly sly sly and *********.
Absa Insurance Company Limited's replyOfficial
10 Mar 2025, 08:43Dear Sonja Laubscher
Thank you for your posting.
Our office is busy with the investigation of your complaint.
Our office is busy with the investigation of your complaint.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply10 Mar 2025, 08:43
Official
Dear Sonja Laubscher
Thank you for your posting.
Our office is busy with the investigation of your complaint.
Our office is busy with the investigation of your complaint.
Kind regards,
Group Customer Care
Rezona Louw