ABSA Insurance delivers on giving PATHETIC service

ABSA Insurance the worst service I have ever experienced. I don't even know where to start... Our house have been damaged by the bad weather conditions experience since last year October. We lodged the claim almost 3 months ago and still not resolved. They keep on sending us cash pay out forms with a ridiculous amount that will not cover even one rooms' damages. I have made more than 5 calls to them where the average time of me holding on was 15min and then being told to hold on again. From all these calls on my, the consumers', airtime only 1 agent offered to call me back and actually did so. Now we are being told that the claim is only partially approved. Absolutely ******* and the answer they refer to is that due to maintenance not being done they can only pay out the claim partially. If my husband pay's the premium partially will they be happy NO!!! In the meantime I am worried when is the ceiling coming down completely and causes injuries! Every time it rains we have to take out buckets to catch the water? Is anyone of these executives from ABSA living in such conditions?

We as consumers have been treated like this for so many years especially in the insurance industry and then we wonder why is the cancellation rate so high on insurance. We have no trust in these services as we are being promised your peace of mind and when we need to claim after paying so many years, than this is what it comes down to?

ABSA Insurance absolutely pathetic!