BR
Brenda R
1 reviews | Active since Feb 2014
26 Sept 2020, 09:34
ABSA INSURANCE DEDUCTED MONEY EVEN AFTER I INFORMED THEM I AM CANCELLING ON NUMEROUS EMAILS
I AM ****ED WITH ABSA they deducted money from my account and they have been ignoring my emails and closed my ticket without any conclusion.
I have send them couple of emails informing them that i am cancelling my insurance and that they must not deduct money from my account,now they did that irrespective of following up emails that i made cause their calls couldn't go through they have deducted the money.
I want my money back because you have been promising to get back to me on my emails and you did nothing and i did indicate couple of times that you must not deduct as i am cancelling my insurance the level of ignorance from you guys is sickening and i want my money back into my account.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
28 Sept 2020, 10:13Dear Katlego
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
Absa Insurance Company Limited's reply28 Sept 2020, 10:13
Official
Dear Katlego
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
BR
Brenda R's updateReviewer Update
30 Sept 2020, 17:24I will like to thank ABSA Idirect for their swift respond, they made sure that they resolve my complain same day.
The lady who was assisting me by the name of Mbali Zethu Ngoobo was professional and handled my case in a remarkable way.
I want to give her a 5star for the service that she provided.
Thank you for resolving my issue.
The lady who was assisting me by the name of Mbali Zethu Ngoobo was professional and handled my case in a remarkable way.
I want to give her a 5star for the service that she provided.
Thank you for resolving my issue.
BR
Brenda R's update30 Sept 2020, 17:24
Reviewer Update
I will like to thank ABSA Idirect for their swift respond, they made sure that they resolve my complain same day.
The lady who was assisting me by the name of Mbali Zethu Ngoobo was professional and handled my case in a remarkable way.
I want to give her a 5star for the service that she provided.
Thank you for resolving my issue.
The lady who was assisting me by the name of Mbali Zethu Ngoobo was professional and handled my case in a remarkable way.
I want to give her a 5star for the service that she provided.
Thank you for resolving my issue.
Absa Insurance Company Limited's replyOfficial
01 Oct 2020, 09:58Dear Katlego
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply01 Oct 2020, 09:58
Official
Dear Katlego
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Rezona Louw
Customer Value Management
Absa Bank Ltd