Absa Insurance company Poor Service

Dear Absa Insurance,

I am extremely dissatisfied with the continued poor service I’ve received.

Vehicle Removal Not Processed: I requested the removal of a vehicle from my policy last week it was never removed because of a error. It was only done today. Payback Premium need to be back dated.

Incorrect Premium for New Vehicle: The premium app**** to the newly added vehicle is not the one I was quoted and agreed upon. It was only corrected today after endless calls, and been cut off 3 x while on call with agents

Inspection Delay: The new vehicle inspection documents were uploaded last Thursday. It’s now well past the 48-hour processing time, and there’s been no update.

Call Centre Issues: I have been cut off three times this morning while trying to speak to agents. This is unacceptable and adds to the ongoing frustration.

This is not the level of service I expect. Please escalate this matter to a supervisor or senior manager and respond to me urgently with clear actions taken to resolve the above.

Sincerely,