ABSA insurance company is ***********!!!

Worst experience since I took car insurance with them. I recently moved my car insurance to absa cause of things they promised. But we had issues from the get go. On the day of the debit order, a debit order went but it was more than the agent said will be. I tried calling to rectify that and I was constantly told the system is down and they can’t help. Last month a debit order went and this time I was debit twice! I try to call them and request a refund and I couldn’t get hold of them for days. Second week they finally answered. The agent agreed that she sees the double debit and I should email there finance team for refund. Sent emails to the finance team with proof Monday the 7th of May and I’ve never heard from them even today. I’ve been sending emails since Monday till today and no response. I regret moving my insurance, if they are *********** in this department I worry what will happen if I claim! This is the worst experience, and I’m ready to move my insurance to a better company