Absa Insurance Communication purposefully being ignored

When a company gives you details for an agent not even there any more or you respond to an agent and the response email is that he is out of office and you have sent in all necessary information but still get a response saying that ‘7 days have passed and the file is now closed’ despite approaching an agent on the social media platform, then something is broken or Absa is going out of its way to not settle claims by ignoring communication. Worst insurance company to deal with… wver. I’d initially even asked them to communicate with my estate agent as I would be away but not even that was understood by the initial agent dealing with the case.