ABSA INSURANCE CLAIMS IM LYING BECAUSE THEY WONT COVER ME

Hello Peter

on the 23rd December 2024 i had a gyser burst according to the way i assumed it was, i called my insurer to report my flooded home and they appointed a plumber for me to come and help the situation out, i was fresh out of hospital having had depression during that week.

i then got a call from an assessor who was just too judgemental asking me if i had cameras in my property which i imagined that he wanted footage of how this incident played out. he left and said that he was going to send carpet cleaners and not to even hand me any form of paper or carbon copy of what he found to be of interest by the look on his face he looked so ****** and probably wrote things that i too cannot read.

Eventually i received a call from another appointed plumber that came after the first ones who installed a clamp on a pipe said to have had holes but still had leak and the ceiling kept getting wet and almost falling and i am scared that ill end up having rats falling into the house and that will be another story.

today i receive a call from some lady saying i will be paid out R4000 to fix all the damages and told me that all those damages were not llegit and that they were not convinced they were coming from water damage. first of all the more the days keep going the carpets are lifting off a very bad odour as well as the ceiling humid smell , the walls in the bathrooms are damaged, from water marks paint lifting and it is just not a good sight to come home to on a daily basis to be told that everything was as found by the assessor named Dylen or whatever he calls himself.

i am telling you , if it was a white man or person this would have been long sorted out now . But because i am a black woman im being taken advantage of which is one of the things that drive me up the wall, i mean why would i go out of my way to claim a lie to be told that nonsense that ill be paid out R4000, i have been paying my premium for all the 5years i started living here without any problem with how my house looks as i was comfortable and had plans of renovating over time it was my own business to worry about. what the hell am i going to do with R4000 ? with all the unexpected mess , i need to get paint , ceiling boards, change carpet in the bedroom facing passage all the way to the Livingroom and pay for Labour , these are not conducive living conditions guys.

i specifically told whoever that i spoke to when i reported this incidednt that it was looking bad and that ineeded those damaged areas to be replaced, paid excess and did the right thing signed forms that plumber Rodney repoted to the insurer that it was looking bad as he saw. This idiot dylan guy did not give any form of paper or said anythingto me when he left this place, i had to see to it that i try to clean up and hire a vacuumcleaner to atleast be able to funtion, my house is smelling and all they can think of is paying me R4000 . am i mad that i deserve that blacks can never be trusted to be helped out in a first-class service as they claim to be reputable.

I work hard as a single black woman and mother, there is nothing painful as seeing my child move out because of the condition the house is. I had hoped they were going to call and ask me to go and make quotes of things that will be needed to be replaced but no I'm being told **** and even hung up on when I raised this concern that is really getting me upset and unhappy in my own home, this ****** assessor has said what he wanted to say probably exaggerated whatever he came here to observe.

the lady whom I spoke to said she was going to send another assessor to come and do what exactly because the plumber already gave them all the information. These companies are still treating black people like were dogs and idiots for the longest time, so I must now fight before things can be treated with urgency and respect, I am consistent with paying monies to be helped out in days like this to be told **** of R4000 , meaning if the worst can happen I will live in the streets and if I let it slide and not defend my rights to claim I am ****ed basically.

I need this sorted out, I would rather go and make quotes and hand to them, this is my house, and I don't deserve to be treated like I don't know what I am doing here. THAT NONSENSICAL R4000 WILL NOT WORK FOR ALL THE COSTS TOWARDS DAMAGES. I DONT EVEN KNOW HOW THEY GOT TO THAT AMOUNT. STOP SENDING *********** PEOPLE TO SORT PROBLEMS FOR YOUR CLIENTS. IT IS UNACCEPTABLE.