JH
Joy H
1 reviews | Active since Jul 2019
14 Jul 2021, 12:39
ABSA Insurance Claim for burst geyser
Claim for burst geyser submitted önline" on 28th June 2021, received an acknowledgement and a claim reference number 63970, told someone would contact in 2 days. Contacted them via email to say no one had contacted me and was given case number C-***6. Numerous emails and the latest to say no claim received and a new claim form to start proceedure. Terrible service considering we have had this policy with ABSA since 1979 when we bought the property. Hopefully this will activate someone.
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Absa Insurance Company Limited's replyOfficial
14 Jul 2021, 13:13Dear Joy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa Insurance Company Limited's reply14 Jul 2021, 13:13
Official
Dear Joy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care