1 reviews | Active since Sept 2018
ABSA Insurance Claim a shambles
It is now a month since I started the claim process for claim ***. The claim is allocated to Duduzile Puso who seems to do nothing about it. If I call, the call centre puts me on hold for at least 20 minutes, until I decide to give up. It seems to be a strategy to get rid of customers on the line. emails to *** are rejected. I have received two message a week apart. The last one was on 1 March 2023: Absa: Good day, we have received the assessment report from the appointed supplier and we are busy validating your claim. An outcome will be provided within 3-4 days. Auth FSP 8030 Then on 2 March 2023, I received a message: Absa: Dear Customer, we have not received confirmation from our supplier that an assessment date has been set. We are following up to ensure that this is scheduled. Auth FSP 8030. It seems to be a shambles.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell Edwards
A self serving (bog standard) apology does nothing to fix the problem. I don't accept it, its insincere. This whole response adds no value. You probably have the information, but just ask for it again to delay proceedings.
There is no email in my inbox. Then you will say later you did not receive my response. You perfected the art of playing the fool with hellopeter complaints and do nothing about it.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell Edwards
A self serving (bog standard) apology does nothing to fix the problem. I don't accept it, its insincere. This whole response adds no value. You probably have the information, but just ask for it again to delay proceedings.
There is no email in my inbox. Then you will say later you did not receive my response. You perfected the art of playing the fool with hellopeter complaints and do nothing about it.