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ken.richardsonnz ken.richardsonnz
1 reviews | Active since Jul 2016
31 Oct 2024, 14:44
ABSA Insurance, can't complain about your service, there is no service!
Signed up for motor insurance, failed to register debit order and now they have cancelled my insurance due to no payment, which I was not aware of! 20mins holding on to speak to a service advisor, recommendation is when you hold on to long is to mail them, I have now mailed 3 times with no response!
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Absa Insurance Company Limited's replyOfficial
31 Oct 2024, 16:50Dear Kenny
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa Insurance Company Limited's reply31 Oct 2024, 16:50
Official
Dear Kenny
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Vanessa Crowe
Group Customer Care