LA
Laverene A
1 reviews | Active since Jul 2010
26 Apr 2020, 13:43
Absa Insurance bad service
I am not satisfied with service received from Absa regarding previous claims. The services are appalling and as a customer, deserve better.
They look for reasons to decline claims for roof storm damage which is quire disconcerting... and then you are told its "Maintenance" issues.
They clearly do NOT need me as a client...
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Absa Insurance Company Limited's replyOfficial
28 Apr 2020, 12:40Dear Laverene Accom
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care
Absa Insurance Company Limited's reply28 Apr 2020, 12:40
Official
Dear Laverene Accom
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care